Shipping policy

Processing Times
Orders are typically processed within 2–5 business days. During launches, restocks, holidays, or high-volume periods, processing times may be slightly longer.

Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your location and order size. Delivery times may vary depending on the shipping carrier and destination.

Canada & USA Shipping
We currently ship across Canada and the United States. Customers are responsible for any customs fees, duties, or import taxes that may apply.

Order Tracking
Once your order has shipped, you will receive a tracking number by email.

Incorrect Addresses
Please ensure your shipping address is correct before placing your order. The Lipa Co. is not responsible for packages delayed or lost due to incorrect addresses entered at checkout.

Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us at thelipaco@gmail.com within 7 days of delivery.

Local Pickup (Optional)
If local pickup is available, customers will receive pickup instructions after their order is ready.