Shipping policy

Vacation Notice: Orders placed between July 25 and August 11 will ship beginning August 12.

Processing Times

Orders are typically processed within 2–5 business days. During launches, restocks, holidays, or high-volume periods, processing times may be slightly longer.

Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your location and order size. Delivery times may vary depending on the shipping carrier and destination.

International Shipping

We proudly ship throughout Canada, the United States, and internationally.

Orders shipped outside of Canada may be subject to customs duties, tariffs, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These fees are determined by your local customs authority and shipping carrier and are not included in your purchase price or shipping cost.

If applicable, these charges are the responsibility of the customer and must be paid before delivery.

Please note that international delivery times may vary due to customs processing and local postal services.

If you have any questions before placing your order, please don’t hesitate to contact us. We’re always happy to help and appreciate your support of our Canadian small business! 💛

Order Tracking
Once your order has shipped, you will receive a tracking number by email.

Incorrect Addresses
Please ensure your shipping address is correct before placing your order. The Lipa Co. is not responsible for packages delayed or lost due to incorrect addresses entered at checkout.

Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us at thelipaco@gmail.com within 7 days of delivery.

Local Pickup (Optional)
If local pickup is available, customers will receive pickup instructions after their order is ready.